Sylmasta Ltd Information


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Don't want to buy online? Then telephone +44 (0)1444 831459

About Us
If you prefer to place your order direct or have a query you would like to discuss before purchasing, simply telephone us on 01444 831459

Sylmasta are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at:
suggestions@sylmasta.com.

Making A Purchase
Making a purchase could not be easier.
Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept debit and credit card payment. If you are shopping from outside the UK, place your order and your debit or credit card company will convert the transaction to your own currency.

We accept following debit cards:
Visa Debit
Visa Electron
Maestro
Solo

We accept the following credit cards:
Visa Credit
Mastercard

You may send your debit or credit card information via phone, fax, post or over the Internet.

Delivery Schedule
We will normally dispatch your order within 5 working days.

UK orders are normally received within 2 days following dispatch.

International orders are generally received within 5 to 10 days of dispatch.

Occasionally, we may be out of stock of one of your items. In such events, we shall endeavour to dispatch your order as soon as the item is back in stock.

We reserve the right to add any additional carriage charges and import taxes to orders, we will notify you first and give you the oppotunity to cancel the order.

We will always supply imformation on request to support these additional charges.

Back Orders
Occasionally, we may be out of stock of one of your items. In such events, we shall endeavour to dispatch your order as soon as the item is back in stock.

Should any item ordered be out of stock for longer than 30 days, we will contact you immediately and offer you a full refund for that item.

Tax Charges
All prices are shown inclusive of 17.5% VAT for UK and European sales and exclusive for all non European countries.

All orders placed outside of the European Union, ARE EXEMPT of VAT tax, you should click the exempt button to reduce VAT to zero.

OUR VAT NUMBER IS: GB 620 6627 58

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
Incorrect Delivery of Goods
In the unlikely event of an incorrect delivery, please notify us as soon as is practicable, where possible within 2 working days.

Faulty goods:
Notify us of faulty goods by email, fax or telephone, as soon as is practicable, where possible within 2 working days, with details of the problem.

Reaching Us
If you need to contact us:

Tel:
(44) 01444 831459

Fax:
(44) 01444 831971

Email:
Sales@Sylmasta.com

Address:
Sylmasta Ltd
PO Box 262
Haywards Heath
West Sussex
RH16 2FR

Privacy Policy
Sylmasta do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Customers can cancel the order at any time up to 8 working days from the time the order is received for a full refund provided the items supplied are unopened and unused.